The Canadian government has put a ceiling on drug prices. This practice restricts the prices that drug manufacturers can charge for their products. The Canadian government also allows generic drug companies to manufacture generic equivalents a lot sooner than in the US. The favorable exchange rate between the American and Canadian dollar allows for greater purchasing power for Americans!

A valid prescription is required from a licensed practitioner in order to purchase any prescription medication from our Canadian pharmacy. Please note that a prescription is not required for over-the-counter (OTC) products.

Our Canadian doctors and pharmacists need your health and medication history to correctly assess your drug therapy as well as to check for any unsafe drug-drug and/or drug-health interactions.

Unfortunately we cannot accept American insurance claims. There are some insurance companies in the United States that deal with Canadian pharmacies and have programs set up to help their customers who purchase medication from Canada. We can provide you with any proof of purchase and/or receipts that you may require in order for you to make your insurance claim. We encourage you to ask your insurance company for more information

Once RxHealthSuperstore has received your order and prescription(s) (if needed), our Canadian doctor will review and co-sign them and send them back to our Canadian pharmacy. We will then start to process your order for shipment. Orders are shipped out of the Canadian pharmacy within 14 days. You should receive your order within 5-7 business days after we have shipped it out of our Canadian pharmacy. We always recommend that you order your medication 4 – 5 weeks in advance before your current supply runs out. You may sign in to view your account at any time. A tracking number for your order will be posted on your account after it has been shipped. A tracking number is not provided for orders that are shipped outside of Canada, but they generally take about 10-12 business days to arrive.

If you have run out of your medication, please purchase a sufficient supply from your local pharmacy to last you until your order arrives.

All information entered on our website is held in strict confidence and can not be accessed by anyone other than www.rxhealthsuperstore.com employees. We use the highest level of technology to protect and secure your information over the internet (128-bit SSL encryption). Your confidential information will never be sold to any marketing company.

Generic drugs are identical, or bioequivalent to brand name drugs in dosage form, safety, strength, route of administration, quality, performance, and intended use. Although generic drugs are chemically identical to their branded counterparts, they are available at substantial discounts from the branded price.

A company, which first discovers a drug, secures a patent for that drug allowing it to be the only company that is allowed to manufacture and market that drug. When the brand name drug’s patent expires, other manufacturers can apply to the FDA or Health Canada to sell the generic versions. In order to gain the FDA or Health Canada’s approval, a generic drug must meet certain requirements. A generic drug must:

• contain the same active ingredients as the brand name drug
• be identical in strength, dosage form, and route of administration
• have the same use indications
• meet the same batch requirements for identity, strength, purity, and quality
• be manufactured under the same strict standards of FDA and Health Canada’s manufacturing practice regulations required for brand name drugs.

Please note that depending on patent laws, there are certain generic drugs available in the United States, which are not available in Canada. On the same note, there might be certain generic drugs available in Canada that may not be available in the United States. Our website is set up so that all brand and generic drug combinations are displayed together for easier price comparisons.

Yes. Generic drugs are just as safe and effective as their brand name counterparts are. The generic drugs available in Canada are subject to the same stringent approval and regulatory process as brand name drugs or generic drugs in the USA. Millions of Canadians prefer to use generic drugs simply because they are available at a much more affordable price while providing the same therapeutic effect as brand name drugs.

Yes. The pills you receive from www.rxhealthsuperstore.com may look different if a different drug company manufactures them. Although the pills may look different, they contain the exact same chemical ingredients, which are present in the pills available in the US. Most of the brand name drugs that you order will probably look the same and come in the same packaging because the same company may make them.

There are certain drugs that are available in the US but are not available in Canada. Under such circumstances, www.rxhealthsuperstore.com will contact your doctor to authorize another therapeutically equivalent drug that is available in Canada. If your doctor does not wish to authorize this change, legally we cannot dispense your prescription. Note: Some brand name drugs in the USA are available under different trade names in Canada. For example, Prilosec in the USA is called Losec in Canada.

No. We cannot transfer prescriptions directly from American pharmacy. We must have a faxed, or original copy of your prescription written by your licensed doctor in the United States. To save you the trouble of obtaining another prescription, we can contact your doctor on your behalf to obtain the necessary prescription directly from him or her.

No. In United States, there are certain drugs, which require a prescription, while in Canada these same drugs are available without a prescription! All of our drugs are categorized as either prescription or OTC to make it easier for you.

We accept both Vias and MasterCard at this moment. If you are paying by credit card, your credit card information is accepted through a secure shopping cart. You may also pay with a personal certified check or money order. If you are sending us a check or money order, please be aware that it may take us a longer time to process your order due to payment clearing delays. For more information, contact one of our Customer Service Representatives.

Also, please note that if you are paying with a credit card, we strongly recommend that you use a Visa card as we can debit your account in US currency. For MasterCard www.rxhealthsuperstore.com will debit your account in Canadian funds. The merchant rate prevailing on the day of the transaction (usually the date of shipment) will be the exchange rate used to convert your order total into a Canadian amount. The final amount that you will see on your credit card statement will in a US currency but it may be different from the amount we debited your account. This is because your Credit Card Company or bank may use a different rate to re-convert the amount into US funds. You should consult your issuing bank concerning their policies on charging your credit card in Canadian Funds if there are any discrepancies. However, if you are using a Visa card or a certified check, you do not have to worry about this.

You can report any technical problems to us by emailing our Webmaster. You can also call us toll free at 1-866-946-2368. To help serve you better and faster, please report the page on which you encountered the error.

No. There are no hidden charges. The only fees you should expect to pay are as follows:

• The cost of your medication as quoted on our website.
• A low shipping fee of $10.00 for orders less than $50.00 or $4.95 for orders over $50.00.

• Do I get charged a shipping fee for each prescription?

• No. A shipping fee is charged per order not per medication. Therefore, it is cheaper for you to order all your prescription and OTC medication at the same time.

• How do I check the status of my order?

• Our efficient tracking system allows you to track the status of your order from the time you place an order until the time it is delivered to your doorstep! For up-to-date information on the status of your order, you may log into your account using the username and password created at the time you registered. Once you have logged in, click on the “order history” link. Here you will be able to see a history of all orders you have placed with us. Click on any order to check on its status. If you have forgotten your user id and password, just call us toll-free and we will be glad to help you!

  
  

  Note: If you do not have internet access, you may call us at 1-866-946-2368 and one of our representatives will be happy to assist you. If you do have internet access, we strongly urge you to become familiar with our site as we provide a lot of useful information regarding the safe use of medication and their side effects. You can also find a wide range of affordable OTC products!

• Why do I have to register?

• Registering at RxHealthSuperstore is similar to giving out your personal and medical information to your pharmacy. We save your information, personal and medical, so that our pharmacist is sure that he is filling out the right prescription for the right person.