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Privacy and Security
Please visit our privacy page
Drug Policy
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RxHealthSuperstore.com does not ship Antibiotics prescribed for short-term therapy.
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Certain medications requiring refrigeration can not be shipped without compromising the quality, and therefore will not be shipped by RxHealthSuperstore.com. But any other inquiries related to the safe shipment of any pharmaceutical product can be directed to RxHealthSuperstore.com.
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All prescriptions must be issued by a licensed US physician in order to be considered for processing.
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RxHealthSuperstore.com will only dispense drugs approved by FDA and Health Canada.
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A maximum three month supply of medication can be dispensed to patients at any one time. Refill requests are honored in the same manner.
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Patients may request child proof, easy-open or original lids for their medication at the time of purchase.
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RxHealthSuperstore.com will only dispense medication that have been previously prescribed to a patient (i.e., a patient must have taken the requested medication for a period of at least thirty days prior to ordering from RxHealthSuperstore.com). This policy ensures that the patient is familiar with all side effects associated with their medication.
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RxHealthSuperstore.com DOES NOT ship any medication that is not approved for sale in the United States. Substitutions can be made if approved by the patient's physician.
Order Details
Processing Time
It takes up to 1 week to process your order once we have received your COMPLETE PATIENT PROFILE and VALID US PRESCRIPTION. In some instances it may take up to 2 weeks to process your order due to its unavailability at the time of ordering.
Remember shipping prices quoted below are per order and not per medication!
Shipping Details
All packages from Canada are shipped via Express Post USA. This is our premier shipping method ensuring fast delivery.
Shipping Costs
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$10.00 for orders under $50.00
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$4.95 for orders over $50.00 but less than $450.00
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FREE for all orders over $450.00
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Additional shipping charges may apply under the following circumstances:
- if the package exceeds 2.2 lb (1 kg).
- if package exceeds the dimensions provided by Canada Post.
- if any medication ordered requires refrigeration.
- RxHealthSuperstore.com also sends group orders, (i.e. families or residents sharing an address) provided that medication is available to be shipped together.
Shipping Method & Time
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Every package that is shipped by RxHealthSuperstore.com has a tracking number provided by Canada Post and can be tracked via the link here . Packages that are shipped from one of our offshore locations may be tracked by calling our toll free number.
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Customers can expect to receive their medication from 7 to 10 business days. If the order is being shipped from one of our offshore suppliers, customer can expect to receive their medication from 10 to 15 business days. Please note that there may be some unforeseen delays that are beyond our control at the US customs.
Cancellation and Refund
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Under pharmaceutical law, prescription drugs are NOT returnable. All sales are final.
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Our goal is to get your order processed, shipped and deliver to you 21 days. Occasionally, there may be some delays that are beyond our control. RxHealthSuperstore.com reserves the right to refuse any cancellation within the first 21days.
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Please note that if you wish to mail or return a medication to us, Please ship using US POSTAL SERVICES. Orders shipped via UPS, DHL, FedEx or other courier, are subject to inspections by the Canadian Customs and will be rejected. RxHealthSuperstore.com will not accept C.O.D’s (collect-on-delivery) packages.
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Orders to International countries may be delayed due to the respective country's Customs Department. International orders may be subjected to additional charges due to duties, tariffs, or taxes.
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If for any reason, you need to return a medication that was ordered from us, the returned product must contain the original packaging, manuals, instructions and accessories. A 25% cancellation fee applies. We are unable to return the item to the manufacturer and by law, we are not allowed to re-sell prescription or OTC products once they leave our pharmacy.
Payment Options
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RxHealthSuperstore.com accepts certified personal checks, money orders, VISA and Master Card only at this moment. Orders paid for by a check may take longer to receive, as RxHealthSuperstore.com can not ship until full payment has been received and the customer's check has cleared by our bank.
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If paying by credit card, it is recommended that a Visa card is used, as RxHealthSuperstore can debit customer accounts in US dollars. If paid by MasterCard, customer's account will be debited in Canadian funds.
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The merchant rate prevailing on the day of the transaction (usually the date of shipment) will be the exchange rate used by RxHealthSuperstore.com to convert $US total into a $CDN (Canadian) total. The charge reflected on customers' statements (in $US) may differ from the amount RxHealthSuperstore.com debits if a different exchange rate is used by customers' banks. Customers should consult with their banks concerning rates of exchange before making a purchase.Please note that RxHealthSuperstore.com only collects the amount indicated to the customer at the time their order was placed.
Counseling
RxHealthSuperstore.com pharmacists will counsel all patients on the proper use, related side effects, drug interactions, storage methods and any other issues related to each prescription medication. Should the patient choose to decline counseling, RxHealthSuperstore.com can not be held liable for any harm that results from the improper use of prescribed medication. All patients are encouraged to speak to one of the many qualified pharmacists at RxHealthSuperstore.com before beginning their prescribed medication.
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Testimonials
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| Honest Human touch |
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I received my order in a timely manner and am very happy with my purchase. You seem to have the human touch which to be honest, seems to be disappearing from a lot of companies I have dealt with lately
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| Tommy,
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| Albany,Georgia,USA |
| So friendly and helpful |
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After I spoke with you, I knew that I would be making my purchase with Rx Healthsuperstore. Everyone on your crew has been so friendly and helpful. I have dealt with a lot of companies on the internet, but so far, this has been the most positive.
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| Brian,
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| Concord,New Hampshire,USA |
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Email : 
Customer Care Centre
